David Matteo

Expanded from a part-time support role into a full-time contributor spanning engineering, sales support, infrastructure, internal IT, and customer operations.

• Introduced Git before making extensive changes to a production codebase that lacked reliable history and rollback.
• Became the company’s most tenured technical resource and a bridge between product, customers, operations, and engineering.
• Balanced mission-critical development with executive-client support and day-to-day troubleshooting.

Became the long-term technical owner and sole legacy developer for a large multi-tenant customer-experience platform.

• Delivered account administration, survey workflows, white-label dashboards, NPS and loyalty reporting, testimonial publishing, lead/referral tooling, APIs, exports, analytics, and support systems.
• Led SSL/HTTPS migration, mixed-content remediation, production hardening, error monitoring, compatibility maintenance, and performance work.
• Provided platform support to 1,000+ clients, from independent companies to complex multi-location and enterprise organizations spanning 20+ brands.

Worked across customer-facing interfaces, asynchronous backend services, data access, integrations, messaging, testing, migrations, and scheduled infrastructure.

• Engineered SMS subscription, Twilio provisioning, communication preferences, GSM-7 segmentation, previews, queues, credits, reconciliation, and billing.
• Built reusable email/SMS campaign composition with WYSIWYG editing, device previews, recipient-level rendering, signatures, drafts, test sends, and unsaved-change protection.
• Implemented testimonial widgets, Google review reply management, survey-launch reminders, SendGrid bounce monitoring, migration APIs, and extensive Jest/JUnit/integration coverage.
• Contributed across RxJava and Vert.x services, jOOQ-backed data access, Flyway migrations, scheduled jobs, and JavaScript/Backbone customer interfaces.

Built systems that provisioned surveys and moved customer sales data from varied point-of-sale and business databases into the platform.

• Created Python/Selenium automation for complete survey setup, including templates, alerts, invitations, redirects, reports, credentials, and customer branding.
• Evolved a monolithic workflow into reusable object-oriented templates with variable replacement, JSON input, bulk provisioning, and more reliable browser-driver handling.
• Created and maintained client-installed database extractors for numerous customers and POS systems; they ran nightly, collected sales and customer data, and supported next-day survey delivery.
• Wrote supporting scripts for campaign templates, conditional customer journeys, redirects, report setup, and repetitive operational tasks.

Operated across engineering and business priorities while making technical knowledge easier for the team to share and maintain.

• Played a central role in the SurveyAdvantage-to-LoyaltyLoop rebrand across codebases, product identity, domains, and DNS.
• Assisted with onboarding and training overseas developers, led daily briefings when needed, reviewed work, clarified priorities, and provided technical guidance.
• Documented systems, recorded processes, trained colleagues, and automated recurring responsibilities to reduce dependence on institutional knowledge.